Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled. 


Customer satisfaction is our #1 priority. We want you to fulfill orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure our customers will receive a purchased item on time and as described.

Refunds are available for the following:

If you experienced any of the above scenarios, you must report the issue within 14 days upon receipt of the item and must be returned with the original contents attached and with the original packaging. Otherwise, you agree that the product is deemed delivered and satisfactory.

Refunds are not available under the following circumstances:

How do refunds, returns, and exchanges/replacement work on our website?

In the event of a damaged, faulty item or item ‘not as described’: Customers are required to  send a message to within 14 days of receiving the item. Customer support then creates a ticket to manage the whole process.

Here are some guidelines for submitting supporting documents:

  1. Provide good quality evidence that is clearly visible (not blurry/pixelated)
  2. Provide close-up shots to show defects clearly for damaged products
  3. Uploading video evidence is required for returns of faulty products.

After we have approved the request for order refund, return, or exchange/replacement, the product must be returned to our address. 

13822 Hudson Way
Thornton CO 80602
United States

Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost  will be credited back to the card or original method of payment.

Unauthorized returns may not be accepted.

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